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Knowledge infrastructure for modern support

Connect code, docs, tickets, Slack, CRM, and more. DevDocs.ai turns scattered company knowledge into living documentation, source-aware answers, docs sites, and customer portals that stay current as your product changes.

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Turn product truth into working surfaces

Give support, product, and engineering one maintained layer for answers, docs, and workflows. Publish docs sites, power customer portals, and keep support teams aligned as sources change.

New ticket

Describe your issue
I am not able to find the cancellation policy if I can't attend a class I've booked. Are there any penalties or fees if I can't attend a booked class?
Suggested answer

Hello Joyce!

The cancellation policy for a booked class may vary depending on the studio you are booking with. Generally, we allow you to cancel a class reservation without any penalty up to a certain time before the class starts. However, if you cancel within 24 hours of the class start time, you may be subject to a late cancellation fee. This fee is typically deducted from your credits or charged to your payment method on file.

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Support answers grounded in source truth

Resolve repeat questions with answers grounded in current product docs, support history, code changes, and connected business systems.

Is there any way I can get a refund for the unused month of October?
Yes, you are eligible for a full refund for the month of October. Do you want to proceed with the refund?
Yes, process my refund
No

Customer portals with actions

Let customers search docs, check account context, start approved workflows, and escalate to support from one authenticated portal.

Product
Acme Platform
Problem areaSeverity level
Cron jobs
High
Subject
Cron service is down
Message

Processed message: We are experiencing 404 errors on the cron endpoint since this morning. Upon reviewing the logs, it appears that this error is not properly detected.

Original message: Help! Cron is alwys retunning 404s now its happening all the time since this morning!!! Ntohing to see in the logs!

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Knowledge-aware triage

Categorize, summarize, translate, and route tickets with context from your code, docs, policies, and customer history.

Compose

May 14, 12:28 AM

DetailsDevDocs.ai
AI Draft Composer

Hi Tyler!

Yes, the cancellation policy for a booked class may vary depending on the studio you are booking with. Generally, we allow you to cancel a class reservation without any penalty up to 12 hours before the class starts. However, if you cancel later than that, you will be subject to a late cancellation fee. This fee is deducted from your credits.

Best,

Joshua

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AI Draft Composer

for Salesforce and Zendesk

Draft replies that reflect current policies, product behavior, brand voice, and the source material behind them.

The infrastructure layer beneath your knowledge

Connect 3,000+ sources across code, support, CRM, wikis, meetings, websites, and APIs. DevDocs.ai syncs, normalizes, permission-scopes, and refreshes that content into a structured knowledge layer your docs, portals, support team, and products can build on.

GitHub Repo

GitLab

Notion

Fireflies

Salesforce Knowledge

Jira

Website

GitHub Discussions

Zendesk

Salesforce Case

HubSpot

GitBook

Front

GitHub Issues

Confluence

DevDocs.ai supports encryption at rest, and is actively pursuing SOC 2 Type II compliance.

Ship docs sites and portals from the same layer

Publish public docs, authenticated customer portals, support centers, in-app help, and internal knowledge surfaces without copying content into another system.

Theme
Violet
Primary color
#A855F7
Instant search
Placeholder
Prompt
Placeholder
You are an expert support representative who loves to help people! You answer in a friendly, professional and concise tone.

Publish branded docs sites

Turn connected source truth into searchable docs sites with scoped content, consistent design, and freshness checks built in.

Launch customer portals

Give authenticated customers a place to search docs, see account-aware context, request help, and hand off to support.

Find gaps before tickets spike

Use search, support, and portal analytics to identify missing, stale, or conflicting knowledge before it becomes support volume.

Build products on governed knowledge

Use REST APIs, SDKs, and an MCP gateway to read source-aware answers, sync content, publish docs experiences, and connect approved tools without rebuilding auth or OAuth plumbing.

Read the docs
~
#Sync source content
$
curl https://api.devdocs.ai/v1/train -X POST \
  -H "Authorization: Bearer <TOKEN>" \
  -F 'file=@./post.md'
#Query the knowledge infrastructure
$
curl https://api.devdocs.ai/v1/chat -X POST \
  -H "Authorization: Bearer <TOKEN>" \
  -d '{
    "messages": [{ "role": "user", "content": "How do I claim my credits?" }],
    "model": "gpt-4-32k"
  }'
#Fetch project insights
$
curl -X GET "https://api.devdocs.ai/v1/insights/queries" \
  -H "Authorization: Bearer <TOKEN>" \
  -d '{ "from": "2023-09-01T22:00:00" }'
1import { DevDocsAI } from '@devdocsai/react';
2import { syncSource } from '@devdocsai/core';
3

4export default function CustomerPortal(): ReactElement {
5  return <DevDocsAI
6      projectKey={process.env.NEXT_PUBLIC_PROJECT_KEY}
7      portal={{
8        surface: 'customer-docs',
9        sources: ['docs', 'support', 'policies'],
10        requireAuth: true,
11      }}
12    />
13}

Ready to ship from one knowledge infrastructure?

Publish docs sites, launch customer portals, and keep support grounded in the same source truth your teams already maintain.

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